First line support of Oracle Financials, HRMS and other modules for a US Customer
Industry - Information Technology
First line support of Oracle Financials, HRMS and other modules for a US Customer
Industry - Information Technology
Business Drivers
The US customer with 18 subsidiaries across most of the continents wanted a 16 X 5 support for their Oracle Financials and HRMS modules. They also were looking for a partner to roll out the financials modules as and when new subsidiaries were incorporated.
Solution
BMPL setup the support team based out of the customers office at Mumbai and supported the customer on all the functional and technical areas.
The services offered include
Business Drivers
The US customer with 18 subsidiaries across most of the continents wanted a 16 X 5 support for their Oracle Financials and HRMS modules. They also were looking for a partner to roll out the financials modules as and when new subsidiaries were incorporated.
Solution
BMPL setup the support team based out of the customers office at Mumbai and supported the customer on all the functional and technical areas.
The services offered include
Functional Support:
Supporting and resolving issues on a daily basis.
Technical Support:
Providing support to the Custom Interfaces, creating new reports (Discoverer 10g, Reports 10g & XML Publisher, FSG), Web Application Desktop Integration (Web ADI), Daily Business Intelligence.
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